Return and Refund Policy

Thank you for choosing Mgenius Business Agency. We want you to be fully satisfied with your purchase. If, for any reason, you are not satisfied with your purchase, we offer a straightforward return and refund policy outlined below:

Returns

• You have 30 days from the date of purchase to request a return.
• To be eligible for a return, your item must be unused, undamaged, and in the same condition as when you received it.
• Please contact our customer support team at info@mgeniusba.com to initiate the return process.
• Once we receive your return request, we will provide you with further instructions and the return shipping address.
• Please note that you are responsible for the return shipping costs.

Refunds

• Once your returned item is received and inspected, we will send you an email notification to confirm its receipt.
• We will also notify you of the approval or rejection of your refund.
• If your return is approved, a refund will be processed to your original method of payment within 30 days.
• Please note that the original shipping costs are non-refundable.

Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Exceptions

• The following items are not eligible for return or refund:
  • Digital products or downloadable content
  • Services rendered

Customer Support

• We are committed to providing excellent customer support. If you have any questions or need assistance with a return or refund, please contact our customer support team at info@mgeniusba.com

Changes to this Policy

• We reserve the right to modify or update this return and refund policy at any time. Any changes will be effective immediately upon posting on our website.